📦
My listed item isn't showing up
It may take a few minutes after listing. If it's been over 10 minutes, send us a message with your item name and seller email.
💳
I made a payment but got no confirmation
WhatsApp us with your M-Pesa transaction code and we'll verify and update your order within minutes.
🔒
How do I delete or edit my listing?
Currently, send an in-app message with the item name and your account email. We'll handle it promptly.
⚠️
I want to report a suspicious seller
Please WhatsApp us directly with the seller's name/item and a brief description. We take all reports seriously.
🔄
Can I get a refund?
Refund eligibility depends on the seller and the situation. Message admin with your order details and we'll mediate.
🎓
Is KIBU Arena only for students?
Primarily yes — it's built for Kibabii University Comrades. All sellers must be registered KIBU community members.